at 123 Travel Insurance we love to hear from our
visitors and customers. If you have a question
or suggestion or would like more information
about the travel insurance services we provide
please complete the email form below.
Telephone: 0870 343 0016
Our call centre operates:
Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 9am to 4pm
All calls made on our telephone numbers are charged at
National Call Rate.
Fax: 0871 750 1653
We aim to give all our customers a first class service
and we are committed to following the standards of the
Financial Service Authority.
If you are not happy with our service, please write to;
The Customer Services Manager,
Essential Travel Limited
Princess Caroline House
1 High Street
If this does not resolve your problem, please write to,
you can ask the Financial Ombudsman Service (FOS) to
review your case. Please contact;
South Quay Plaza 2,
183 Marsh Wall,
The FOS can deal with most complaints about your
insurance policy. Referral to the FOS will not affect
you’re your legal rights to take action against us.