If you need to make a claim please obtain a claim form by telephoning or writing to our providers AXA claims handlers. You must register your claim within 28 days of returning from you trip for it to be considered.
When contacting the claims company please insure that you quote your policy number that will start ET/AXA (followed by your policy number)
For sections 1 to 20 of the policy wording please contact:
308 -314 London Road
Essex SS7 2DD
Telephone:- 08700 662731
Fax: - +44 (0) 8700 662 715
Once you have contact the relevant department, please return your claims form, with your original policy documents, and please insure you have photocopies or any paper work that is requested from the claims company.
It is important that in the event that you need to contact the medical emergency you must quote Optimum and your policy number ET/AXA (followed by your number)
24 HOUR MEDICAL EMERGENCY AXA ASSISTANCE
AXA ASSISTANCE provides immediate help in the event of an insured person’s illness or injury arising outside the United Kingdom – they provide a 24 hour multi-lingual emergency service 365 days a year and can be contacted by telephone or fax.
Should a serious medical problem arise you must contact AXA immediately.
If you have purchased travel insurance and your policy number starts ET/AXA then please use the information below to contact the Emergency Assistance Company.
AXA Emergency Assistance
For 24 hour emergency assistance during your trip please contact:
Telephone :- +44 (0) 845 271 2466
Please ensure you have your documentation and quote your policy number that will commence with ET/AXA.
Travel with confidence, to find out more about AXA Assistance please visit:
1. Multi-lingual assistance with hospitals and doctors.
2. Repatriation arrangements by escort by a medical attendant.
3. Travel arrangements for other members of your party or immediate relative.
4. On arrival in the United Kingdom, an ambulance service to hospital or home.
NOTE - FAILURE TO CONTACT THE ASSISTANCE COMPANY MAY RESULT IN A CLAIM BEING INVALID