travel insurance uk

travel insurance uk promise of service

    Promise of Service


123 Travel Insurance is a trading name of Essential Travel Limited. As a regulated member of the Financial Services Authority, we offer a range of high quality insurance products, backed up with exceptional customer service before, during and after you purchase your policy.

Essential Travel Ltd Promise Of Service

Clear and Simple -  Our skilled team of staff are trained to answer you queries clearly and concisely, so you don't have to face any more no-nonsense jargon.

Fast and Efficient - Our dedicated team of back-up staff are always ready to deal with your enquiries, we promise to answer all telephone calls within a maximum of fifteen seconds. 

Professional - To offer a professional service in line with the high standards of service our customers have grown to expect.

Dependable - 24 hours a day, 365 days a year, no matter where you are in the world, our Assistance Company is always ready to provide a global medical service for our policy holders.

Money Back Guarantee

If for any reason your policy does not meet your requirements, simply return it to us and we will provide a full refund within 14 days of the purchase date (provided that the policy is cancelled prior to travel and that no claims have been made on the policy). 

Association of British Insurers (ABI)

All policies strictly comply with the standards and regulations laid down by the ABI, so that you can be assured that your policy covers:

all matters relevant to the fair treatment of customers;

financial requirements of intermediaries;

complaints procedures and the availability of redress for customers;

competence and training of insurance employees.

For more information, please visit the Association of British Insurers' website at

Contract Of Insurance

By entering into a contract on insurance you will take on certain obligations and grant certain powers to the insurer. Nothing contained in this contract affects your statutory rights as a consumer.

  123 Travel Insurance UK 2006. All rights reserved.